Slim Oak
Slim Oak finish and slim frame design create a bright, open feel while maximizing space and functionality.
General Policy
- Store Credit Only: All approved returns will issued as store credit. No cash or credit card refunds
- Original Invoice Required: Returns and exchanges must be accompanied by the original invoice.
- Return Window: Items must be returned within 21 days of purchase.
Non-Returnable Items:
- Moldings & Accessories: All moldings and accessories for cabinets and flooring are non-returnable.
- Opened Boxes: Only unopened boxes in original condition are eligible for return or exchange.
Fees & Deposits:
- Restocking Fee: A 30% restocking fee applies to all eligible returns and exchanges.
- Non-Refundable Deposits: All deposits are non-refundable.
Measurement Responsibility:
- DellWood Kitchen is not responsible for cabinet exchanges due to incorrect measurements provided by the customer.
Preparation & Carrier Responsibility
- Once items are paid in full, we will prepare your order for shipment and provide the necessary dimensions and weight for carrier arrangements.
- Customers are responsible for selecting and coordinating with their own shipping carrier. All shipping costs must be paid directly to the carrier.
- DellWood Kitchen & Floor inc does not arrange or pay for shipping services. Our role is limited to packaging the items securely for transit.
Palletization Fee
- A pallet fee will apply to all shipments requiring palletization.
- This fee varies based on the size and type of pallet used and will be calculated at the time of packaging.