Empress Nature

• Color Name: EMPRESS NATURE (color variation)
• Item #: LWPC- GMG 030001
• Thickness: 6.5 MM
• Wear Layer: 0.5mm (20mil)
• Dimensions: 7.13" X 60"
• Sqft/Bx: 38.24
• Pieces/Bx: 16

 

• Construction: 100% Virgin Wood-Plastic/Polymer Composite Core
• Texture; Wood Grain
• Edge: Non-Beveled
• Finish: Aluminum Oxide
• Locking: Valinge 2G -It allows planks to be installed by angling one plank into another—no glue or nails required. Offers horizontal and vertical locking, preventing gaps and height differences between boards
• Installation: Floating Above, on or below grade

PROS:

• Waterproof: 100% waterproof, ideal for kitchens, bathrooms, basements
• Comfortable: Softer and warmer than SPC
• Easy Installation: Click-lock system allows for DIY-friendly floating installation.
• Aesthetic Appeal: Mimic wood and stone textures
• Versatile Use: Residential and Commercial

Cons:

 

• Less Durable Than SPC: Softer core means its more prone to dents & scratches
• Higher Cost: More expensive than SPC
• Not  ideal for Heavy Loads: Can compress under very heavy furniture or appliances
• Limited Heat Resistance: May warp in extreme temperatures or direct sunlight

General Policy

• Store Credit Only: All approved returns will issued as store credit. No cash or credit card refunds
• Original  Invoice Required: Returns and exchanges must be accompanied by the original invoice.
• Return Window: Items must be returned within 21 days of purchase.

Non-Returnable Items: 

• Moldings & Accessories: All moldings and accessories for cabinets and flooring are non-returnable.
• Opened Boxes: Only unopened boxes in original condition are eligible for return or exchange.

Fees & Deposits:

• Restocking Fee: A 30% restocking fee applies to all eligible returns and exchanges.
• Non-Refundable Deposits: All deposits are non-refundable.

Measurement Responsibility:

• DellWood Kitchen is not responsible for cabinet exchanges due to incorrect measurements provided by the customer.

Preparation & Carrier Responsibility

• Once items are paid in full, we will prepare your order for shipment and provide the necessary dimensions and weight for carrier arrangements.
• Customers are responsible for selecting and coordinating with their own shipping carrier. All shipping costs must be paid directly to the carrier.
• DellWood Kitchen & Floor inc does not arrange or pay for shipping services. Our role is limited to packaging the items securely for transit.

Palletization Fee

• A pallet fee will apply to all shipments requiring palletization.
• This fee varies based on the size and type of pallet used and will be calculated at the time of packaging. 

• Application: Commercial & Residential
• Installation: Floating above, on or below grade
• Sound Rating: IIC53 - Acceptable for residential use, especially with underlayment. Adding a sound-absorbing layer can boost IIC significantly.
• Emissions: CARB Compliant / Passes SVHC (Substances of Very High concern) by SGA - health and sustainability SVHV compliance is a strong indicator of chemical safety. Safe for indoor air quality. Reduces exposure to harmful chemicals. Ensures compliance with EU import regulations

 

• Sweep regularly to remove surface grit and dust. Use a damp cloth or mop to clean up any dirt and footprints but avoid using excessive moisture. All spills should be cleaned up immediately. CAUTION: Planks are slippery when wet
• Do not use a wet spray micro fiber mop. Never use was polish, abrasive cleaners or scouring agents as they may dull or distort the finish.
• High hells can damage floors. Use protective pads under furniture. Use doormats at entrance ways to protect floor from discoloring. Do not allow pets with unclipped nails to scratch or damage the floor.
• Avoid exposure to direct sunlight for pro-longed periods of time. use drapes or blinds to minimize direct sunlight during peak sun-light hours. 
• It's a good  idea to save a few planks in case of accidental damage. Planks can be replaced or repaired by a flooring professional. 

• This guarantee is for replacement or refund of the flooring plank flooring only, no labor (including the cost of labor for installation of the replacement floor) or costs incurred with loss of time, incidental expenses or any damage. It does not cover damage from improper installation or maintenance, burns, tears, indentations, stains or reduction in gloss level due to normal use and or exterior applications.
• Lifetime Limited Residential Wear Warranty
• 15 yr Limited Commercial Wear Warranty
• Lifetime Limited Structural Warranty

Claims

• This guarantee applies only to the original purchaser and proof of purchase is required for all claims. Claims for wear must show a minimum dime size area. This guarantee is pro-rated based on the amount of time the floor has been installed. If you wish to file a claim under warranty

DellWood Kitchen & Floor Inc. is proud to operate under internationally recognized standards and environmental responsibility:

• Passes SVHC (Substances of Very High concern) by SGA - health and sustainability SVHV compliance is a strong indicator of chemical safety. Safe for indoor air quality. Reduces exposure to harmful chemicals. Ensures compliance with EU import regulations
• ISO 9001 Certified – Demonstrating our commitment to quality management and continuous improvement
• ISO 14001 Certified – Reflecting our dedication to effective environmental management practices
• CARB Phase 2 Compliant – Ensuring our products meet strict formaldehyde emission standards set by the California Air Resources Board

These certifications reinforce our promise to deliver high-quality, sustainable, and safe products to our customers.